Privacy Policy

Privacy Policy

Introduction

At https://mercedes-scan-tool-certification.collision-talk.com (hereafter referred to as “Mercedes Scan Tool Certification” or “we”), we are dedicated to maintaining a transparent and secure environment for our users’ personal information. This comprehensive Privacy Policy details our practices regarding the collection, handling, and protection of data in accordance with international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in electronic documents
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Practice Act (UCPA)
  • Connecticut’s ConnectiCut Data and Privacy Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to external links or platforms accessed from our site, as these have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • When you create an account and use our applications or services as an authorized user.
  • During your visits to our websites linked to this policy.
  • If you subscribe to receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect diverse types of personal data to enhance and personalize your experience with our services:

  • Account Information: Details required to create and manage your user account.
  • Payment Information: Securely stored payment details for transactions on our platform.
  • Financial Information: Data related to your financial activities, where necessary, for processing payments.
  • Purchase Information: Records of products or services you have purchased from us.
  • Mobile Device Identifiers: Unique identifiers associated with your mobile device when you use our mobile applications.
  • Location Data: Information about your geographical location, gathered with your consent for specific services.
  • Feedback and Reviews: Content provided by users to improve our products and services.
  • Social Media Information: Data from social media platforms when you interact with our content on these sites.
  • Product Information: Details you share about the products or services we offer, such as preferences and specifications.

We acquire this data through direct user input, interactions with our systems, and automated tracking technologies. Additionally, third parties may share Personal Data with us, adhering to their respective privacy policies.

Cookies

Mercedes Scan Tool Certification uses cookies to enhance your experience on our websites and for analytical purposes:

  • Strictly Necessary Cookies: Essential for basic website functions, such as remembering user preferences.
  • Preference Cookies: Tailor your experience by remembering settings and choices.
  • Analytics Cookies: Track website usage to provide insights into performance and usability.

Users can manage non-essential cookies through our Cookie Manager, offering control over their browsing experience.

Retention and Deletion

We maintain Personal Data for the duration required by law or for legitimate business purposes. Once these purposes are fulfilled, we securely delete or anonymize the data to ensure confidentiality. Our retention periods vary based on legal obligations and business needs:

  • Financial and transaction records may be kept for an extended period due to tax and accounting requirements.
  • Personal data associated with customer accounts is typically retained until the account is inactive for a certain period.
  • Cookies and similar tracking technologies are deleted or deactivated when you close your browser or upon request.

Security Measures

We prioritize the security of your personal data and employ robust organizational safeguards:

  • Implementing encryption protocols for secure data transmission and storage.
  • Engaging reputable third-party processors who adhere to strict data protection standards.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

Mercedes Scan Tool Certification does not intentionally collect or store Personal Data from children under the age of 18. Our services are designed for a mature audience, and we encourage parents and guardians to supervise their children’s online activities.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

  • Access: Request access to the Personal Data we hold about you.
  • Rectification: Have inaccurate or incomplete data corrected.
  • Erasure (Right to be Forgotten): Ask for the deletion of your data in specific circumstances.
  • Restriction: Limit our processing of your data under certain conditions.
  • Portability: Receive your Personal Data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Ensure that exercising your rights does not negatively impact your interactions with us.

To exercise these rights or file complaints/appeals, please contact our dedicated privacy team via the channels provided below.

Changes to Policy

Mercedes Scan Tool Certification reserves the right to update this Privacy Policy at any time. We will post the updated policy on our website and notify users of significant changes. We encourage you to review this page periodically for the latest information.

Contact Information

For any inquiries, unsubscribe requests, or questions regarding data privacy, please contact us: